Support
Need a hand with PerpWatch? Start with the checks below, or email us and we'll get back to you.
Contact
Email: support@perpwatch.app
Tell us your device, app version and the exchange you're connecting — it helps us help you faster.
Connecting an exchange
- Create an API key with read-only permissions. Never grant withdrawal access.
- Confirm your exchange is supported in your current app version.
- If positions don't appear, re-check the key's permissions and that it isn't IP-restricted away from your device.
Alerts & subscriptions
- Allow notifications so liquidation, margin-loss and funding alerts can reach you.
- Free covers up to 3 contracts. Pro ($4.99/month) unlocks unlimited contracts and all alerts.
- Manage or cancel Pro anytime under your Apple ID subscriptions.
About the numbers
Liquidation and margin figures are estimates. They can differ from your exchange depending on isolated vs cross margin, maintenance-margin tiers, funding, fees and mark-price rules. PerpWatch is an early-warning tool, not a guarantee that an alert will arrive before liquidation.